Like only FOUR MONTHS LATER!!!
OK I switched from MTS Wireless to Rogers Wireless in
June/July and before I left for Australia/NZ I tried to establish them as a
payee on my bank account - no dicerooie!!! Even tried to pay at Shoppers Drug
Mart and same - account number incorrect!!! WELL each time I talked to Rogers
about this they "blamed" my bank as it was their problem with their
system, not Rogers. So on the last day, on the way to the airport, I gave up and
prepaid a set amount and went on vacation hoping it would be resolved upon my
return. They wanted me to sign up for automatic CC payments - NO WAY!!!
NOPE, NADA, NOSIREE!!! Again upon return, passing the blame onto my
bank, was on hold for an extended period of time until I had this thought that
Rogers should give me a new account number instead. So when Ruby came back on
line and before I could ask her, she suggested they'd do this and see if it
would work. Someone would call me back with the new number. Well that was the
28th and no call back so I called again tonight.
Aaron mentioned that Ruby tried but it failed so he tried to
set up a new account number but it would not switch over my services, so he too
suggested a Rogers App payment process and I said no. I've no problems with my
bank and payees and that's the system I want fixed with Rogers. So he tried
again and this time in a roundabout way he says the system accepted the new
number and my services should be switched over - they better be.
WELL so much for Rogers saying it's the bank's problem in
their system as VOILA I now have Rogers Wireless as a payee on the first
attempt. SHEESH!!! I truly want to go back (but won't as they'd have another
excuse ready I'm sure) to all those service techs and demand an apology for
them suggesting I did not know how to enter a correct number!!! GRRRRRR!!!
OK one problem fixed, now to work on my fractured thumb, vandalized van,
and the mess on reinstating my SHAW phone/internet account to the rates I was paying before the account hold (switched me to regular rates when I came back on - GRRRR). Sometimes going on
vacation is more hassle than planning the vacation!!!